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Shipping & Returns

Shipping Policy

Processing Time

  • Order Processing: All orders are processed within1-2 business days. 

  • Order Confirmation: Once your order is placed, you will receive an order confirmation email. You will receive another notification when your order has shipped.
     

Shipping Rates and Delivery Estimates for UK

  • Standard Shipping (3-5 business days): Start from £3.49

  • Fast Shipping (1-2 business days): Start from £4.99
     

Shipping Rates and Delivery Estimates for EU*

  • Standard Shipping (4-7 business days): Start from £9.99
     

Note: Delivery delays can occasionally occur.

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Shipping Carriers

We use the following carriers to deliver your orders:

  • Royal Mail

  • DPD

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Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
 

Customs, Duties, and Taxes

Khlong is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
 

Return Policy

At Khlong, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return policy to ensure you have a positive shopping experience.
Please read the following guidelines to understand our return process.
 

Return Eligibility

To be eligible for a return, please ensure that:

  1. ​The item was purchased within the last 14 days

  2. The item is unused, unwashed, and in its original condition

  3. The item includes all original tags and packaging

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Return Process

Refunds

Once we receive and inspect your returned item(s), we will notify you via email. If your return is approved, a refund will be processed to your original method of payment. Please note:

  • Original shipping charges are non-refundable

  • Refund processing times may vary depending on your payment provider

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Certain items are not eligible for return, including:

  • ​Final sale items

  • Gift cards

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Exchanges

If you need to exchange an item for a different size or color, please contact our Customer Service team at support@khlongofficial.co.uk. We will assist you in placing a new order and provide instructions for returning the original item. Standard return shipping procedures apply.
 

Damaged or Defective Items

If you receive a damaged or defective item, please contact our Customer Service team immediately. Provide your order number and a description of the issue. We will arrange for a replacement or refund at no additional cost to you.
 

Questions

If you have any questions about our return policy or need assistance with a return, please contact us at:

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Thank you for shopping with Khlong. We appreciate your business and are committed to providing you with quality products and excellent customer service.

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